I've actually had success with simply emailing a company stating the issue and politely stating my frustrations with their phone menu. Always be polite with CS

I've actually had success with simply emailing a company stating the issue and politely stating my frustrations with their phone menu. Always be polite with CSRs obviously as a decent human being. On a side note I wish the phrase "our menu options have recently changed" would go away. no they haven't, and no there is not a higher than normal call volume. Just firing off an email is worth attempting, one time I actually used the phrase "give me a holler" and got a call back the next morning. The problem was immediately taken care of. Button mashing used to work but now the systems aggressively hang up on you. And I have no idea why I am prompted to enter account details just to be asked for the same info, apparently the systems are capable of playing ads every 15 seconds, but can't transfer info.