4 ms·
Huh. WSJ site put me 'on hold' becuz I'm not a subscriber. This tactic seems a bit self-defeating in the end. Keep me on hold for over 15 minutes (never mind t
by 8bitsrule 8y ago
Huh. WSJ site put me 'on hold' becuz I'm not a subscriber.
This tactic seems a bit self-defeating in the end. Keep me on hold for over 15 minutes (never mind the music and mechanical apologies ... what a farce) and I guarantee you have lost a customer. (If I have any recourse, and I will assiduously seek one).
Modern business attitudes that don't strive to welcome all customers are, IMO, on death row. Perhaps they're too big to succeed. (Hello? Sears?) OTOH, businesses that welcomed my trade (or that great rarity, welcomed me by name!) have enjoyed steady business for decades. No doubt the revolution will fix that.