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That doesn't mean they can't get business eats right. Your experience is probably a win for them, it means they're getting a lot of drivers of varying quality.

That doesn't mean they can't get business eats right. Your experience is probably a win for them, it means they're getting a lot of drivers of varying quality. Also if you complained about it, that helps them to deactivate drivers that steal food and improve their process (they can probably keep ones that make the food cold, some don't mind (like me, at least for most types of foods and if I'm eating by myself) and some will just use a microwave). If they only had high quality drivers, they wouldn't be the growth company that they are. For businesses they can change it up, maybe even hire W2 employees. And they can even have a good experience in places that get press like SF and a mediocre experience for places outside of it. Only a handful of decision makers will judge their business service based on their consumer performance or performance in other markets. They also have name recognition - nobody got fired for buying Microsoft.

cyphar 8y ago
It's weird how positive you are about a business venture failing at the only thing that they are required to do -- bring you food in a timely fashion. "Your experience is probably a win for them" is a very strange way to prioritise what's important when running a business -- unhappy customers are a win somehow? > If they only had high quality drivers, they [...] ... would actually be a good service? > nobody got fired for buying Microsoft. IBM, not Microsoft.
- geofft 8y ago
  The thing that's important when running a business is making money. Having happy repeat customers is one way to do this, but there are many others. Having unhappy customers and crushing the competition is another. Having a steady stream of new customers is another (see also, MLM schemes). Selling a product where customers cannot meaningfully evaluate quality is another (see also, Facebook video marketing). If you don't like it, help the rest of us figure out a sustainable alternative to capitalism.
  - cyphar 8y ago
    I'm sure that this is the reasoning they use to justify it, it doesn't mean that we should use the same reasoning to judge them as a company.
    - geofft 8y ago
      Sure. I guess my argument is, judge them all you want, nothing will change unless they have a concrete incentive to act differently.
throwawayinside 8y ago
People may not like this answer, but it is a good summary of their internal thought process.
- benatkin 8y ago
  I didn't read the article, so I deserve downvotes. Uber might go after ZeroCater eventually, but this announcement is about making it so businesses can conveniently pay for meals that their staff order using the UberEats service. The screenshot is of someone just ordering one meal, for about 10 bucks plus tax (which is 22% for some reason - does it include SF Mandates? [1]) and a five dollar delivery charge. It doesn't really change it much. 1: https://www.sfchronicle.com/restaurants/article/Explainer-What-is-this-SF-Mandates-13254923.php https://www.sfchronicle.com/restaurants/article/Explainer-Wh...

cyphar 8y ago

It's weird how positive you are about a business venture failing at the only thing that they are required to do -- bring you food in a timely fashion. "Your experience is probably a win for them" is a very strange way to prioritise what's important when running a business -- unhappy customers are a win somehow? > If they only had high quality drivers, they [...] ... would actually be a good service? > nobody got fired for buying Microsoft. IBM, not Microsoft.

geofft 8y ago
The thing that's important when running a business is making money. Having happy repeat customers is one way to do this, but there are many others. Having unhappy customers and crushing the competition is another. Having a steady stream of new customers is another (see also, MLM schemes). Selling a product where customers cannot meaningfully evaluate quality is another (see also, Facebook video marketing). If you don't like it, help the rest of us figure out a sustainable alternative to capitalism.
- cyphar 8y ago
  I'm sure that this is the reasoning they use to justify it, it doesn't mean that we should use the same reasoning to judge them as a company.
  - geofft 8y ago
    Sure. I guess my argument is, judge them all you want, nothing will change unless they have a concrete incentive to act differently.

throwawayinside 8y ago

People may not like this answer, but it is a good summary of their internal thought process.

benatkin 8y ago
I didn't read the article, so I deserve downvotes. Uber might go after ZeroCater eventually, but this announcement is about making it so businesses can conveniently pay for meals that their staff order using the UberEats service. The screenshot is of someone just ordering one meal, for about 10 bucks plus tax (which is 22% for some reason - does it include SF Mandates? [1]) and a five dollar delivery charge. It doesn't really change it much. 1: https://www.sfchronicle.com/restaurants/article/Explainer-What-is-this-SF-Mandates-13254923.php https://www.sfchronicle.com/restaurants/article/Explainer-Wh...