4 ms·
I'm curious enough to ask (and I don't mean to sound snarky with this), but what's the value proposition? If I'm a customer, what benefit do I gain from this?
by plttn 8y ago
I'm curious enough to ask (and I don't mean to sound snarky with this), but what's the value proposition?
If I'm a customer, what benefit do I gain from this? Phone numbers are easily recognizable and they're already in use. I'm going to have to fight with an IVR either way, and I can Google the number.
If I'm a business, I'm trusting a third party with my IVR to not disappear after 3 months of not making money, my agents aren't really seeing any improvement in customer connection (either through inhouse IVR or hallo, by the time the customer gets to me they should be at the right department). So how do I gain anything as a business by pushing my IVR to you?
- jegan_hb 8y agoHi, It's about creating transparency and relationship between the customers and company. As a customer, it's much easier to type(or say) the name of the business rather than type a number. Also, if the call couldn't be answered by the agent, then the callback will have the company name and agent name. The customer can immediately relate to the call(rather than simply seeing the number on the screen) For a business, it takes 2 minutes for a business to signup and accept calls. Plus the IVR can be changed without any cost. It's much easier for the business to say call "my company"(handle for the company) rather than say call 800-433-7300 Regards, Jegan