I feel the same way as you, but the HN crowd is different in this sense from ordinary people. Our first resort is a search engine and a FAQ page, and possibly

I feel the same way as you, but the HN crowd is different in this sense from ordinary people. Our first resort is a search engine and a FAQ page, and possibly making a forum post. For many people, their first and only resort is to ask a person on the phone, no matter how factual or trivial the question is.