Honestly, this sounds like a pretty practical feature. Just do some basic arithmetic on key variables to let customer service know how much of that all too pres

Honestly, this sounds like a pretty practical feature. Just do some basic arithmetic on key variables to let customer service know how much of that all too prescious resource (effort) they have to spend on that call. I think the real problem is a lot more nuanced, though. For one, even tiny unsophisticated call centers implement painfully slow numeric menu navigation that always gives you that extra little kick in the nuts, "please listen carefully as our menu options have changed". Even if they haven't changed in a hundred, or even a thousand, years. They're an industry ripe for change because they haven't kept up with technology. To the contrary, customer support interactions have clearly become heavily scripted and dehumanizing. I can't imagine that industry having taken an uglier turn.