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Yes absolutely. Why do you think there's so many tech support fraud? Why do you think Geek Squad is a thing?
by inetknght 8y ago
Yes absolutely. Why do you think there's so many tech support fraud? Why do you think Geek Squad is a thing?
- ggm 8y agoSo.. if there's a profitable business here, why isn't google running helpdesk over its consumer products? They monetise as good as the next hegemon, why not this?
- inetknght 8y agoThis is conjecture. I would imagine that providing support over the phone under the Google name or brand would have a high volume of people demanding free support because their products are already provided for free. Not providing free support could damage their reputation.
- gowld 8y agoThey do. If you want to pay for support for your free products, you can buy the Enterprise product. $5/person/month
- ddmd1 8y agoI've found the customer support for project fi to be fantastic. That's a consumer product.
- Godel_unicode 8y agoThey do, it's called Google One and it comes with Drive. """Experts, one tap away Get direct access to people who speak fluent Google. If you need help with our products and services, our team of experts is here for you. ""' https://one.google.com/about https://one.google.com/about