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>Even if the automated responses won't get you what you need I honestly hate that this is a thing at all. If I'm calling customer service, it's because I've ex
by goostavos 8y ago
>Even if the automated responses won't get you what you need
I honestly hate that this is a thing at all. If I'm calling customer service, it's because I've exhausted every other option _other than calling customer service_. I'm not here to have fun, I've got a problem than I unfortunately need a human to solve.
Sitting through several minutes of "helpful" suggestions, options, and tips completely unrelated to why I am calling only heightens the annoyance of needing to call in the first place.
- tomjen3 8y agoYou and me, but that is not the case for a lot of people.
- newsbinator 8y agoI feel the same way as you, but the HN crowd is different in this sense from ordinary people. Our first resort is a search engine and a FAQ page, and possibly making a forum post. For many people, their first and only resort is to ask a person on the phone, no matter how factual or trivial the question is.