Oh boy, can I vouch for this! And sometimes, during outreach, we'd call customers and their spouses would pick up and say something like "My husband/wife is ou

Oh boy, can I vouch for this! And sometimes, during outreach, we'd call customers and their spouses would pick up and say something like "My husband/wife is out of town for a week/month" but the CRM had only one button "unavailable". They got calls like that every day or two until the customer came back home. Also, this is getting OT, but since my country's native language isn't English, I'd call customers who were out of town, and their wives would thank me for not butchering their names. Apparently, my colleagues would mess up non-stereotypical names. Calisle would become "Carlizzle", Jose would become "Joez", "Lucian" would be "Lucky-un", etc. In general, most off-shore support and telemarketing rigs, not the best technology out there.