4 ms·
Anecdata: The more advanced systems monitor for customer irritation while the customer is "on hold". It is quite possible to skip the line by fitting the profi
by notyourday 8y ago
Anecdata:
The more advanced systems monitor for customer irritation while the customer is "on hold". It is quite possible to skip the line by fitting the profile of a really irate customer. While saying "agent" would put one into a standard queue, saying "<f-word> agent" does magic on some Verizon, ATT, Comcast and Optimum CS or billing numbers.
- SketchySeaBeast 8y agoI look forward to the day that this trick is so ubiquitous it loses all value, and the companies lose all ability to manage people via queue, and have to come up with a system that possibly involves people communicating with people in a timely fashion.
- DonHopkins 8y agoThe Uber customer service line just transferred me to Uber Escorts.
- notyourday 8y agoUber has a CS line?!