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I'm sorry to hear you had a bad experience. I'd love to troubleshoot and figure out what went wrong. Would you mind going into Settings in the app, and doing "
by andrewljohnson 8y ago
I'm sorry to hear you had a bad experience.
I'd love to troubleshoot and figure out what went wrong. Would you mind going into Settings in the app, and doing "Send Logs" and pasting in your comment from here? I'll see that message in our support bin and follow up with you, and that will give us information about what data you have loaded, your system specs, etc.
- sgt 8y agoDone, thank you.
- andrewljohnson 8y agoI don't think I'm seeing it yet... it's possible the logs are stuck in your outbox... this sometimes happens on Android if the logs are too big. I only see one sending of logs that was sent without explanation in our box. * If the logs are too big to send, it's probably enough to go on if I know the email associated with your account. You could email me at andrew@gaiagps.com and let me know. * If that's not enough, we can get the logs a different way too or maybe I'll have some questions.