Great advice. Too bad Nordstrom does NOT follow it. Talk to their employees and you'll hear an entirely different story. Sales people are repeatedly told they

Great advice. Too bad Nordstrom does NOT follow it. Talk to their employees and you'll hear an entirely different story. Sales people are repeatedly told they need to accept fraudulent returns from thieves, which subtracts from commission you never earned since the returned item was stolen. When you shop there, you're subsidizing their insistence on sanctioning thieves.