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>> Personally, I wouldn't do business with an organization that doesn't respect its competitors. It seems every month someone is posting about their money bein
by csallen 16y ago
>> Personally, I wouldn't do business with an organization that doesn't respect its competitors.
It seems every month someone is posting about their money being held hostage or outright stolen by PayPal. Most of these complaints are from well-known bloggers/engineers/HN members, so I can only imagine how many people without a voice online are getting screwed. When you're dealing with people's money, you have a strong obligation to handle issues like this with speed and clarity, because money affects people's lives in serious ways. Yet Paypal's customer service doesn't seem to care, and they often take months to reply.
Why should WePay have respect for a competitor that doesn't respect its own customers?
- paraschopra 16y ago> Why should WePay have respect for a competitor that doesn't respect its own customers? A company has to have its own culture of respect irrespective of what culture its competitors have. No where in my comment did I say that I admire Paypal's practices. I just said I found what WePay did a bit naive and a cheap trick. It has nothing to do with Paypal HNers: just because you disagree with a comment doesn't mean that you should downvote it. It is a personal opinion and in no way frivolous or off-topic.
- billclerico 16y agowe here at wepay have a tremendous amount of respect for paypal. they have built a huge business, growing at 27% per year, with large margins and nearly a hundred billion dollars in annual payment volume. however - we do vehemently disagree with the way they treat their customers and won't pull punches when we express ourselves about a topic we care dearly about
- deleted 16y ago[deleted]