Monzo uses Intercom inside their app for customer support. I far prefer it, because unlike with calling a typical bank it doesn’t demand your full attention. Yo

Monzo uses Intercom inside their app for customer support. I far prefer it, because unlike with calling a typical bank it doesn’t demand your full attention. You can just shoot them a message, go off and do something else, and reply in your own time. Even then, their response rates have been pretty fast. In terms of financial protection you get the exact same FSCS protection as anywhere else.