I have first direct as well, and it’s a joke. They are stuck in the last century. My 1Password entry for them holds eight security codes for different occasions

I have first direct as well, and it’s a joke. They are stuck in the last century. My 1Password entry for them holds eight security codes for different occasions (phone, bank, “code signing”, whatever weird jargon they came up with now). Who is their target audience , Kim Peek? They treat me with the same disdain on the phone that any other bank does , for example when they contradict themselves but blame me for it. Everything is great until you go off script, and the mask falls. Not so with Monzo. At all. If you want to be treated like a human being by a UK bank, Monzo is your only choice. Or get rich, I’ve heard that helps. I’m trying that one, and will keep you posted. ;)