5 ms·

Google Pixel Buyer: FedEx lost shipment, Google won't send me a replacement

31 points by malkia 8y ago

ocdtrekkie 8y ago
Probably the strangest thing here is that there's a Google Top Contributor (an unpaid volunteer) who maintains a Freshdesk of "cases" he's handling to help Google. It's very strange, and he's trying to make it sound official-ish. https://www.reddit.com/r/GooglePixel/comments/907qdg/introducing_reddit_request_for_rgooglepixel/e2okfj1/ https://www.reddit.com/r/GooglePixel/comments/907qdg/introdu...
- cft 8y ago
  We had the same thing when our AdSense account was unexpectedly closed back in 2010 as soon as it reached $10,000/mo. We discovered that the only available help was on Google product forums via "PeggyK" who was also a top contibutor / volunteer with some strange access to AdSense policy team.
  - ocdtrekkie 8y ago
    It's somewhat incredible that the cult-like following they have has enabled a multi-billion dollar company to get a workforce of "volunteers".
arthurcolle 8y ago
Tech companies have been operating on a “take the money and run” basis ever since they ate the world. $1000 dollar devices are a massive farce with limited, if any, value add compared to 2015 models. Now that precedent has been established that you can run a multi billion dollar web based biz with zero competency with respect to facing consumers, this will only be exacerbated. You knew google doesn’t give a flying fuck about even the basic conceptual reqs needed to maintain even the illusion of decency, but instead of watchdogs we have an American legislature that is so deeply entrenched in a 40+yr old mentality that they can’t even conceive of the reptilian malevolence/negligence now enabled by technology companies. Good luck getting your $$ back with no one watching your back
- watt 8y ago
  When I was unable to get Google to send me an invoice in Germany (which I needed to be able to declare VAT paid - getting proper invoices are pretty big deal in Germany) for Nexus 4, that was the last device I bought from Google. Looks like nothing has changed since then (2013).
  - arthurcolle 8y ago
    is vat just sales tax in eurozone nations? I'm a french/usa dual citizen but i have been living in the states since 2005 and never really looked into the specifics despite hearing of the uk vat for example. why did you need to collect the info yourself if its implicit in the purchase debit? is it not done for any particular reason or what?
    - arthurcolle 8y ago
      i know its value added tax but how is it specifically different from a sales tax. in the us model, since states have a different level of sovereignty compared to the federal government, it is at least somewhat internally consistent that states would have a seperate layer of revenue generation compared to the federal govt revenue generation derived from income. citizens are taxed on the basis of income/capital gains, and transactions for goods are taxes on a sales/tx level. does vat refer in some way to the incremental "value addition" in a marx das kapital sense or something else?
      - esotericn 8y ago
        In the UK, as a business, you can reclaim VAT spent on inputs if you charge it on outputs. For example: I buy a Foo for 1200 GBP, 1000 GBP plus 200 GBP VAT I wiggle it around a bit, improving its' value I sell a WigglyFoo for 1320 GBP, 1100 GBP plus 220 GBP VAT I receive 1320 GBP from the customer, but have to pay 220 of that to the government. So my revenue is 1100 GBP. Subtracting costs I'm at -100 GBP. If you reclaim the 200 in VAT (which really, you should have an invoice for) then you actually make the 100 GBP profit you should get.
  - 8y ago
LoSboccacc 8y ago
The weirdest thing is the immediate Google ban in disputes, that takes away all chance of recourses from the common people and should be looked into the earliest by consumer protection agencies all over the world
- segmondy 8y ago
  yup, if you really wish to give your money to Google, create a new disposable account, don't link it to any of your other accounts. The worst thing about them shutting you off is assuming you have a personal account, and then it's somehow linked to your business account. Your cloud access and business goes poof as well!
  - sjg007 8y ago
    Seems like a lawsuit waiting to happen..
rasz 8y ago
>pre-tax value ($999) was under $1000 they didn't need a signature my EU mind is blown away every time Im reminded couriers dont need signatures
- orf 8y ago
  In the UK they use electronic signature pads. However the resolution on them is so bad any signature is just 4 or 5 lines and totally unreadable. I think Royal Mail has better tech, but I'm not sure
  - rasz 8y ago
    They have zero change proving who signed, which just means they decided to absorb any losses and pads are there as a theater. Good for consumers.
  - Doxin 8y ago
    The touch screens are horrible, but their resolution is more than fine. You need to press harder for your touch to register.
neuralRiot 8y ago
And people was aangry when Apple deleted 2 songs to some guy.

31 points by malkia 8y ago

Probably the strangest thing here is that there's a Google Top Contributor (an unpaid volunteer) who maintains a Freshdesk of "cases" he's handling to help Google. It's very strange, and he's trying to make it sound official-ish. https://www.reddit.com/r/GooglePixel/comments/907qdg/introducing_reddit_request_for_rgooglepixel/e2okfj1/ https://www.reddit.com/r/GooglePixel/comments/907qdg/introdu...

cft 8y ago
We had the same thing when our AdSense account was unexpectedly closed back in 2010 as soon as it reached $10,000/mo. We discovered that the only available help was on Google product forums via "PeggyK" who was also a top contibutor / volunteer with some strange access to AdSense policy team.
- ocdtrekkie 8y ago
  It's somewhat incredible that the cult-like following they have has enabled a multi-billion dollar company to get a workforce of "volunteers".

arthurcolle 8y ago

Tech companies have been operating on a “take the money and run” basis ever since they ate the world. $1000 dollar devices are a massive farce with limited, if any, value add compared to 2015 models. Now that precedent has been established that you can run a multi billion dollar web based biz with zero competency with respect to facing consumers, this will only be exacerbated. You knew google doesn’t give a flying fuck about even the basic conceptual reqs needed to maintain even the illusion of decency, but instead of watchdogs we have an American legislature that is so deeply entrenched in a 40+yr old mentality that they can’t even conceive of the reptilian malevolence/negligence now enabled by technology companies. Good luck getting your $$ back with no one watching your back

watt 8y ago
When I was unable to get Google to send me an invoice in Germany (which I needed to be able to declare VAT paid - getting proper invoices are pretty big deal in Germany) for Nexus 4, that was the last device I bought from Google. Looks like nothing has changed since then (2013).
- arthurcolle 8y ago
  is vat just sales tax in eurozone nations? I'm a french/usa dual citizen but i have been living in the states since 2005 and never really looked into the specifics despite hearing of the uk vat for example. why did you need to collect the info yourself if its implicit in the purchase debit? is it not done for any particular reason or what?
  - arthurcolle 8y ago
    i know its value added tax but how is it specifically different from a sales tax. in the us model, since states have a different level of sovereignty compared to the federal government, it is at least somewhat internally consistent that states would have a seperate layer of revenue generation compared to the federal govt revenue generation derived from income. citizens are taxed on the basis of income/capital gains, and transactions for goods are taxes on a sales/tx level. does vat refer in some way to the incremental "value addition" in a marx das kapital sense or something else?
    - esotericn 8y ago
      In the UK, as a business, you can reclaim VAT spent on inputs if you charge it on outputs. For example: I buy a Foo for 1200 GBP, 1000 GBP plus 200 GBP VAT I wiggle it around a bit, improving its' value I sell a WigglyFoo for 1320 GBP, 1100 GBP plus 220 GBP VAT I receive 1320 GBP from the customer, but have to pay 220 of that to the government. So my revenue is 1100 GBP. Subtracting costs I'm at -100 GBP. If you reclaim the 200 in VAT (which really, you should have an invoice for) then you actually make the 100 GBP profit you should get.
- 8y ago

LoSboccacc 8y ago

The weirdest thing is the immediate Google ban in disputes, that takes away all chance of recourses from the common people and should be looked into the earliest by consumer protection agencies all over the world

segmondy 8y ago
yup, if you really wish to give your money to Google, create a new disposable account, don't link it to any of your other accounts. The worst thing about them shutting you off is assuming you have a personal account, and then it's somehow linked to your business account. Your cloud access and business goes poof as well!
- sjg007 8y ago
  Seems like a lawsuit waiting to happen..

rasz 8y ago

>pre-tax value ($999) was under $1000 they didn't need a signature my EU mind is blown away every time Im reminded couriers dont need signatures

orf 8y ago
In the UK they use electronic signature pads. However the resolution on them is so bad any signature is just 4 or 5 lines and totally unreadable. I think Royal Mail has better tech, but I'm not sure
- rasz 8y ago
  They have zero change proving who signed, which just means they decided to absorb any losses and pads are there as a theater. Good for consumers.
- Doxin 8y ago
  The touch screens are horrible, but their resolution is more than fine. You need to press harder for your touch to register.

neuralRiot 8y ago

And people was aangry when Apple deleted 2 songs to some guy.