I've had something similar happen (with another product). I think it's the flip side of fake reviews that people don't consider: you might be able to fake your

I've had something similar happen (with another product). I think it's the flip side of fake reviews that people don't consider: you might be able to fake your way to five stars with a new product, but keeping it actually requires a decent product and being responsible to unsatisfied customers (usually with one of those "contact us directly if you have any concerns" cards in the box)