Thankfully, this isn't true. Employees cannot engage in deceit, intend that you rely on the deception (i.e. 'making the sale' once you believe them), and have t

Thankfully, this isn't true. Employees cannot engage in deceit, intend that you rely on the deception (i.e. 'making the sale' once you believe them), and have their business profit from the action. This is the cornerstone of consumer fraud protection. A transcript demonstrating false statements made by an employee helps tremendously when forming a cause of action against that company, as it establishes all of the required elements (other than the actual damage you suffered) by itself. Critically, consumer fraud protections do not typically even require the employee to have made a materially false statement (only a deceptive one). Nor do they even require that the employee is aware of the falsehood! In common law fraud, both of these are required, making it a far more burdensome charge to plead.