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This is great and everything, I'll never criticize anyone giving to charity for PR gains. I'm wondering how something like Amazon Smile affects customer behavi
by Kaveren 8y ago
This is great and everything, I'll never criticize anyone giving to charity for PR gains.
I'm wondering how something like Amazon Smile affects customer behavior. Amazon makes you really think about using Amazon Smile (doesn't just donate a portion of all sales to charity, no way to automatically make all direct amazon.com purchases automatically do this). You need to remember or use some tool to make everything through smile.amazon.com.
Is consumer spending affected by this? How much better do users feel about themselves after purchasing on smile.amazon.com vs amazon.com? Are they less likely to return an item? Leave a more positive review?
Obviously any money going to charity is great in the first place, and using smile.amazon.com to give that 0.5% is worth it. Just curious.
- BurritoAlPastor 8y agoPersonally, I know it’s a factor in my not using their mobile app. I’ve also talked to somebody who uses the app to shop, but then went to web to checkout with Smile. On the other hand, I really don’t know how much Amazon cares if I use their mobile app. They don’t get pushy about it.