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Ah, so Uber is using the same model as Amazon uses to deal with sellers? Support is a brick wall that can only provide scripted responses, and escalations go to
by metildaa 8y ago
Ah, so Uber is using the same model as Amazon uses to deal with sellers? Support is a brick wall that can only provide scripted responses, and escalations go to an offline team you never get to talk to, plus they rarely respond.
- felix_nagaand 8y agoThe trick to getting a human response off the script is to actually reply to every communication as if someone wrote it.