There was a decade of complaints and more than enough to connect the dots. Looking the other way because you like the results goes to intent. Threatening ones

There was a decade of complaints and more than enough to connect the dots. Looking the other way because you like the results goes to intent. Threatening ones job unless they sign up X many customers for a product is coercion. Sales quotas are inherently coercive. If you choose to do zero quality control and employees learn cheating is okay then it is bad.