> My company resells AppRiver products like spam filtering, secure email, and email continuity. I suppose they have phones you can call, but I wouldnt know. The

> My company resells AppRiver products like spam filtering, secure email, and email continuity. I suppose they have phones you can call, but I wouldnt know. Their chat-based tech support is simply hands-down the best tech support I've ever seen, phone or no-phone. I have to ask who the heck you're dealing with over at AppRiver because as someone who's been using AppRiver through $Reseller for years now, it's been damn near impossible to get anything done. It took them nearly two months to finally acknowledge that we weren't incompetent idiots who didn't know how to use their portal, and that mail really was randomly going missing for weeks at a time and then showing up out of the blue. Even when they did acknowledge it was a screwup on their end (some kind of crashed service on a couple of servers), their responses indicated they had no intention of adding any monitoring or ability for us to see that all the mailservers that handled our mail were actually online and working. This is entirely aside from how atrocious their product is to use. We're finally migrating to a competitor and while the experience hasn't been perfect, we already have a lot more confidence that things are working.