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Ideally the information goes where it’s supposed to in your permanent knowledge repo. This could be a wiki, a website, etc. The email is sent as a notification
by addicted 8y ago
Ideally the information goes where it’s supposed to in your permanent knowledge repo. This could be a wiki, a website, etc.
The email is sent as a notification that the content has been added, updated or moved.
Email should ideally serve as a notification system and a lossy communication system where things you want to retain need to be backed up somewhere else.
The nice thing wth email is that being an open eco system there are a lot of integrations that are supported easily.
- rabidrat 8y agoRight. But too often, as gregmac said, "people send mass company emails with, for example, new policy or forms attached, and don't post them elsewhere". Email should be used for notification and ephemeral communication, and not for information dissemination. In that way it's the same as chat.