This is a huge problem for the open source project I work on. New users are overwhelmed with channels to plumb, and search is not great. I'm open to advice on

This is a huge problem for the open source project I work on. New users are overwhelmed with channels to plumb, and search is not great. I'm open to advice on how to wean our project from chat to email (probably?) Or some better platform that helps new users and developers onboard without so much static