The next level disruption. Taking an industry that is known for absolutely horrible almost non-existing cupstormer service (for everyone not paying tons of extr

The next level disruption. Taking an industry that is known for absolutely horrible almost non-existing cupstormer service (for everyone not paying tons of extra money), and just remove the customer service entirely. I'm sure he's heard tons of stories from other airlines spending a lot of money on difficult edge case support issues and just thought: "So basically people with large problems are calling our support staff by phone to resolve those issues..... I thing the phone line is the problem!" I will say it's nice of them to be up front about it. That makes it easy to just add them next to Reyanair and Delta in the list of airlines I don't want to go into my search for tickets.