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I agree that slack can have a place as long as there are expectations around what to use it for. How do people coordinate around incidents without something li
by hermanradtke 8y ago
I agree that slack can have a place as long as there are expectations around what to use it for.
How do people coordinate around incidents without something like slack? It used to be that everyone had to hop on a conference bridge, which I personally never liked.
For important discussions and decisions, we often paste a log of a chat and a link into tickets or change requests. This helps capture the conversation and people can review and/or challenge what happened.
- chronid 8y agoA ticket for tracking the incident (with posts to graphs, alerts, other tickets and so on - what you use slack for) + conference bridge for live discussion focused on restoring availability is what I personally like. As long as you keep it technical and kick the salespeople out of it, the conference call is very useful tool to keep people focused on mitigating the problem ASAP instead of spending time looking for the root cause (ex: restarting the application/reverting the bad commit instead of fixing a bug, creating a new build and pushing it through). If the issue is not killing the company you can chat about it, sure, feel free to use the tool you feel most comfortable with. If we are in a "the site is down" situation though chatting is too slow (and I always promise the SWEs I will insta-revert their last deployment when that happens until I find a good one, though I rarely do so), and talking keeps your hands free.
- bonestamp2 8y agoWe use everything. We work with a lot of other companies on a very large project and every company uses something different. But, I would say most of my messages come in by Slack or Skype.