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The only threaded chat I've used is Microsoft Teams, and I came away hating it. One problem is that if you are trying to catch up on conversions, instead of ju
by gregmac 8y ago
The only threaded chat I've used is Microsoft Teams, and I came away hating it.
One problem is that if you are trying to catch up on conversions, instead of just being time based, it's thread+time based, so while you can see which threads added messages while you were gone, it's not easy to actually read through them all.
The other big problem I found was people inevitably "reply" by (accidentally) creating a new thread, which then splits the conversation. If you're participating in real-time and there's not many separate conversions happening this isn't a big deal: but that's opposite to the situation where threading is actually theoretically useful, and catching up on multiple split threads is the worst combination of everything.
Maybe this is only really a problem with Microsoft's implementation, but I'm curious what other people have experienced?