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I stopped using it because the Uber drivers never get out of their car and come to your door (even if you mark this in the app). I also had a driver drive clos
by fossuser 8y ago
I stopped using it because the Uber drivers never get out of their car and come to your door (even if you mark this in the app).
I also had a driver drive close to my place and then steal the food - there was no ability for me to rate them and support was some call center that didn’t understand the issue.
DoorDash is a lot better.
- CamperBob2 8y agoI also had a driver drive close to my place and then steal the food - there was no ability for me to rate them and support was some call center that didn’t understand the issue. Same here, although there's never been any problem getting a refund from Uber Eats in my experience. My house is several miles out in the middle of nowhere. Someone went to the trouble of bringing my food within one block after a 15+ minute drive, and then they abruptly cancelled the order and disappeared from the map without a trace. I'll never figure out what the point of that was, but I hope they enjoyed my sushi.
- r00fus 8y agoCould it be they damaged your order en-route and preferred literally eating the cost of your delivery instead of taking the ratings hit? At least I've never had a DoorDash driver cancel an order... I'd be pretty pissed if I had planned dinner for the family via delivery and gotten denied at the last minute.
- CamperBob2 8y agoHard to say. They were driving very slowly through the neighborhood, not like they were likely to have hit anything or otherwise gotten into an accident.