I'm going to suggest - and bear with me on this, I know it's a wild suggestion - that your company deals mainly with customer types who are used to doing a fair

I'm going to suggest - and bear with me on this, I know it's a wild suggestion - that your company deals mainly with customer types who are used to doing a fair amount of typing, sitting at proper keyboards and such. That's probably not the average user profile for people who fly and take cabs, particularly at the point where problems arise.