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Users complaining on Twitter don't directly drain customer service resources.
by dddddaviddddd 8y ago
Users complaining on Twitter don't directly drain customer service resources.
- lbotos 8y agoDo you work in Support? They absolutely do, because twitter is basically the cheat code to "jump the line" in any support process because it's PR. CEOs and Execs don't jump into the support queue to read customer tickets (rightfully so), but they absolutely read twitter.