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I find airlines make it extremely easy to upgrade your flight, or anything that involves giving them your money. No need to talk to anyone - just press a button

I find airlines make it extremely easy to upgrade your flight, or anything that involves giving them your money. No need to talk to anyone - just press a button. The minute you want to cancel something and get money back though, the more hoops you have to go through.

muro 8y ago
Just tried to do that - no way to upgrade a Swiss flight, only way was DM on twitter. That was unexpected
fjsolwmv 8y ago
Even New York Times, who holds itself as the smartest and most sophisticated people in the USA, sells subscriptions online but won't let people cancel a subscription without a phone negotiation.
- mikeash 8y ago
  Of course they do. What’s their incentive to allow cancelling online?
  - jobigoud 8y ago
    Being a company you'll want to do business with again in the future?
booleandilemma 8y ago
I’ve seen this dark pattern with everything from credit cards to newspaper subscriptions. They intentionally make canceling a hassle when the technology is there to make it easy. Is there a name for this?
- the-dude 8y ago
  Dark patterns.