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Perhaps: exclusive use of an app could potentially weed out more difficult to service customers that drive up costs.
by benjohnson 8y ago
Perhaps: exclusive use of an app could potentially weed out more difficult to service customers that drive up costs.
- kurthr 8y agoSome of the worst acting and complaining customers appear to use Twitter extensively (based on their posts) so I'm not sure it will be much of a barrier...
- dddddaviddddd 8y agoUsers complaining on Twitter don't directly drain customer service resources.
- lbotos 8y agoDo you work in Support? They absolutely do, because twitter is basically the cheat code to "jump the line" in any support process because it's PR. CEOs and Execs don't jump into the support queue to read customer tickets (rightfully so), but they absolutely read twitter.