I agree when IT is viewed as seller-customer. However, in many corporations whose primary business is not IT, IT is the enabler. In the same way, a mining compa

I agree when IT is viewed as seller-customer. However, in many corporations whose primary business is not IT, IT is the enabler. In the same way, a mining company will invest in big earth moving machines, knowledge companies such as insurance companies and even retail companies build or buy IT solutions to gain efficiencies in their business. The IT system does, in fact, have an impact on the profitability of the company.