The issue is when companies build platforms which are literally designed to allow people to force their views (and often threats) into other people's faces beca

The issue is when companies build platforms which are literally designed to allow people to force their views (and often threats) into other people's faces because that "drives engagement" or improves some other bullshit statistic. If companies were to stop doing that, there'd be much less of a push for moderation of those platforms. Of course, luckily, there's now federated systems like Mastodon which are designed to avoid doing that and to provide the tools for communities to self-organise, meaning one group can have their neofascist server and another their tankie server and the two can block each other and be relatively happy.