3 ms·

The European law also states that general warranty of consumer electronics is 24 months. No court would rule that someone should support a device such as phone

The European law also states that general warranty of consumer electronics is 24 months. No court would rule that someone should support a device such as phone longer, the precedent (the law + previous rulings regarding consumer electronics all around EU) is too strong.

the_clarence 8y ago
No. Its not about supporting. Its about not forcing us to update their os if its going to fuck their phones
- TomMarius 8y ago
  I'm reacting to a comment that said a device should be secure, that implies support. Nothing about not forcing an update, quite the contrary actually, with the implication that vendors should have to spend additional time to patch old OS versions.
Fnoord 8y ago
The European law states that a device should work according to its life expectancy. It'd ridiculous to assume a device you paid several hundred EUR for would only function properly for 24 months (I paid about 600 EUR for a SGS3 back in the days, and got about a year of support; ridiculous and my last Samsung smartphone). It'd also be counterproductive to any e-waste reduction efforts.
- TomMarius 8y ago
  However ridiculous, there is absolutely no way to convince any EU court to rule that a company should be responsible for a product after 24 months if there is no SLA or other factors; you're citing one law as if it exists isolated - it doesn't. On top of that, I'm reacting to a comment that said a device should be "secure", not "functional" - a huge difference. My car costs multiple tens of thousands of euro and yet it's still only 24 months (people actually tried this one at a court, failed). If you bought your Samsung phone in the EU, you will get the 24 month warranty automatically from all EU-native suppliers. Of course if you ship it from somewhere else like the US or Asia, it's very different. If it's from EU, send it in as non-functional. There are many things that are counter-productive in the EU, this one is probably one of the smallest ones.
  - Fnoord 8y ago
    Please link to those court cases. Here's a lawyer's take on it [1]. Although I'm not sure if its EU specific or NL specific. According to [2] [3] [4] there are some differences between NL and EU on this account. They specifically mention the car example in those sources, btw. [1] https://blog.iusmentis.com/2018/09/27/honderden-klachten-over-verdwijnende-smart-tv-apps-in-nederland/ https://blog.iusmentis.com/2018/09/27/honderden-klachten-ove... [2] http://www.conformiteit.nl/conformiteit-conformiteitbeginsel_garantie.html http://www.conformiteit.nl/conformiteit-conformiteitbeginsel... [3] http://www.conformiteit.nl/gebruiksduurverwachting.html http://www.conformiteit.nl/gebruiksduurverwachting.html [4] http://www.conformiteit.nl/economische-levensduur.html http://www.conformiteit.nl/economische-levensduur.html
    - deleted 8y ago
      [deleted]

the_clarence 8y ago

No. Its not about supporting. Its about not forcing us to update their os if its going to fuck their phones

TomMarius 8y ago
I'm reacting to a comment that said a device should be secure, that implies support. Nothing about not forcing an update, quite the contrary actually, with the implication that vendors should have to spend additional time to patch old OS versions.

Fnoord 8y ago

The European law states that a device should work according to its life expectancy. It'd ridiculous to assume a device you paid several hundred EUR for would only function properly for 24 months (I paid about 600 EUR for a SGS3 back in the days, and got about a year of support; ridiculous and my last Samsung smartphone). It'd also be counterproductive to any e-waste reduction efforts.

TomMarius 8y ago
However ridiculous, there is absolutely no way to convince any EU court to rule that a company should be responsible for a product after 24 months if there is no SLA or other factors; you're citing one law as if it exists isolated - it doesn't. On top of that, I'm reacting to a comment that said a device should be "secure", not "functional" - a huge difference. My car costs multiple tens of thousands of euro and yet it's still only 24 months (people actually tried this one at a court, failed). If you bought your Samsung phone in the EU, you will get the 24 month warranty automatically from all EU-native suppliers. Of course if you ship it from somewhere else like the US or Asia, it's very different. If it's from EU, send it in as non-functional. There are many things that are counter-productive in the EU, this one is probably one of the smallest ones.
- Fnoord 8y ago
  Please link to those court cases. Here's a lawyer's take on it [1]. Although I'm not sure if its EU specific or NL specific. According to [2] [3] [4] there are some differences between NL and EU on this account. They specifically mention the car example in those sources, btw. [1] https://blog.iusmentis.com/2018/09/27/honderden-klachten-over-verdwijnende-smart-tv-apps-in-nederland/ https://blog.iusmentis.com/2018/09/27/honderden-klachten-ove... [2] http://www.conformiteit.nl/conformiteit-conformiteitbeginsel_garantie.html http://www.conformiteit.nl/conformiteit-conformiteitbeginsel... [3] http://www.conformiteit.nl/gebruiksduurverwachting.html http://www.conformiteit.nl/gebruiksduurverwachting.html [4] http://www.conformiteit.nl/economische-levensduur.html http://www.conformiteit.nl/economische-levensduur.html
  - deleted 8y ago
    [deleted]