Out for curiosity but asking honestly: what made you chose DO from all providers out there? It sounds like you have a serious setup that most likely is producti

Out for curiosity but asking honestly: what made you chose DO from all providers out there? It sounds like you have a serious setup that most likely is production and probably makes money. You do know that DO does not provide over the phone help, right? So if your server goes down you open the ticket and you wait... Yes they do offer SLA because I was in heavy email chain back and forth when moving one of my clients from Rackspace and they were sold on DO being the right choice, but again I was explained no phone support - only that your emails to customer support are prioritized.