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Our team is currently migrating our whole production system from Linode and GCP to Digital Ocean. Your comment is raising warnings, I'd like to hear more from D
by esistgut 8y ago
Our team is currently migrating our whole production system from Linode and GCP to Digital Ocean. Your comment is raising warnings, I'd like to hear more from DO itself.
- joering2 8y agoOut for curiosity but asking honestly: what made you chose DO from all providers out there? It sounds like you have a serious setup that most likely is production and probably makes money. You do know that DO does not provide over the phone help, right? So if your server goes down you open the ticket and you wait... Yes they do offer SLA because I was in heavy email chain back and forth when moving one of my clients from Rackspace and they were sold on DO being the right choice, but again I was explained no phone support - only that your emails to customer support are prioritized.
- jarland 8y agoI'd love to chat with you. If you have some time, send an email over to jdonnell@digitalocean.com and let's talk. I promise nothing but honesty, transparency, ideas, and maybe a few laughs :)