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Thanks for posting this as I'm anticipating to be going down the same journey as well. I'm surprised that there isn't already some sort of service that handles

Thanks for posting this as I'm anticipating to be going down the same journey as well. I'm surprised that there isn't already some sort of service that handles this although it does sound like quite an administrative entanglement. Off topic: Do you get requests around embedding AI/NLP in your chat program?

skrebbel 8y ago
> Off topic: Do you get requests around embedding AI/NLP in your chat program? Occasionally, but not too often. Thing is, relatively few of our customers use TalkJS for customer support - the usual suspects (Intercom, Zendesk, etc) are usually better than TalkJS for those use cases. Turns out most services that need the flexibility that TalkJS offers (eg for user-to-user chat instead of user-to-helpdesk chat) need it for direct communication between real humans. But there's a number of edge cases, so we do have a few customers who've connected TalkJS to chatbot AIs via our REST API / webhooks. There are other fields that AI could solve that we get requests about more frequently though. For instance disallowing people to share "real world" contact information such as street addresses (some of our customers are marketplaces who are afraid to lose their transaction markup if customers can easily bypass them). Given how insane street names can be this is an impossible problem, but decent AI could do better at that than any regex can. Curious why you ask!
- tixocloud 8y ago
  I run an AI enablement company. Basically, what we do is make it easy for startups to embed AI in their apps. We can also do the actual development of the AI solution as well. Chat programs are an area of interest for us and in general, I am just curious by what people make/think about AI and how they perceive it can solve their problems. The detection of contact information is an interesting one although would not be able to solve this by just pinging the Google Maps API and then if it shows up, assume that it's an actual address at which you can discard it?
  - skrebbel 8y ago
    The problem is when people share stuff like "sure, just drop by our office on one infinite loop in cupertino". I'd have no idea how and when and what to pass to Google Maps to get an idea of which part, if any, of that message to suppress.
    - tixocloud 8y ago
      Indeed that sounds like something NLP would be useful to pick at. Do you have any sample chatter that would be ok to analyze?

skrebbel 8y ago

> Off topic: Do you get requests around embedding AI/NLP in your chat program? Occasionally, but not too often. Thing is, relatively few of our customers use TalkJS for customer support - the usual suspects (Intercom, Zendesk, etc) are usually better than TalkJS for those use cases. Turns out most services that need the flexibility that TalkJS offers (eg for user-to-user chat instead of user-to-helpdesk chat) need it for direct communication between real humans. But there's a number of edge cases, so we do have a few customers who've connected TalkJS to chatbot AIs via our REST API / webhooks. There are other fields that AI could solve that we get requests about more frequently though. For instance disallowing people to share "real world" contact information such as street addresses (some of our customers are marketplaces who are afraid to lose their transaction markup if customers can easily bypass them). Given how insane street names can be this is an impossible problem, but decent AI could do better at that than any regex can. Curious why you ask!

tixocloud 8y ago
I run an AI enablement company. Basically, what we do is make it easy for startups to embed AI in their apps. We can also do the actual development of the AI solution as well. Chat programs are an area of interest for us and in general, I am just curious by what people make/think about AI and how they perceive it can solve their problems. The detection of contact information is an interesting one although would not be able to solve this by just pinging the Google Maps API and then if it shows up, assume that it's an actual address at which you can discard it?
- skrebbel 8y ago
  The problem is when people share stuff like "sure, just drop by our office on one infinite loop in cupertino". I'd have no idea how and when and what to pass to Google Maps to get an idea of which part, if any, of that message to suppress.
  - tixocloud 8y ago
    Indeed that sounds like something NLP would be useful to pick at. Do you have any sample chatter that would be ok to analyze?