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I would be fine with Apple doing the repairs themselves. But the fact is, right now, they're not repairing anything. They're swapping out parts without search f
by akuji1993 8y ago
I would be fine with Apple doing the repairs themselves. But the fact is, right now, they're not repairing anything. They're swapping out parts without search for cause and charge you a massive amount for the hardware they've swapped.
If Apple started doing "Certified Repairs" and actually repair or fix the issue instead of swapping parts every time (there are a lot of problems that can be fixed by cleaning out gunk, swapping a wire etc.), I'd be completely okay with going to an Apple store (or certified partner) to do the repair.
- nneonneo 8y agoThe time cost for diagnosing the cause of an issue can be quite high, especially with these tightly integrated devices that have to be laboriously disassembled for repair and reassembled for test. That's a high cost of high-skilled human labor, when there's a much lower cost in just getting you a new part. It also means they don't need as many employees to execute repairs, nor do they need as much detailed training on repair procedures.
- akuji1993 8y agoApparently that's not the case, since a lot of skilled third party repair shops can charge you less by disassembling and fixing the issue instead of swapping out parts.