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Sure, but also keep in mind that Apple has literally no way of knowing what a third-party repair shop might do. Apple does not want to end up on the hook if a t

Sure, but also keep in mind that Apple has literally no way of knowing what a third-party repair shop might do. Apple does not want to end up on the hook if a third party shop uses a fake exploding battery, the wrong adhesive (causing e.g. antenna issues, excess heat, or flaky phone), a fraudulent or fake part, etc. If that phone blows up/dies/erases everything afterwards, an irate customer or the media might well pin the blame on Apple. I don't blame them for not wanting random third parties doing repairs.

akuji1993 8y ago
I would be fine with Apple doing the repairs themselves. But the fact is, right now, they're not repairing anything. They're swapping out parts without search for cause and charge you a massive amount for the hardware they've swapped. If Apple started doing "Certified Repairs" and actually repair or fix the issue instead of swapping parts every time (there are a lot of problems that can be fixed by cleaning out gunk, swapping a wire etc.), I'd be completely okay with going to an Apple store (or certified partner) to do the repair.
- nneonneo 8y ago
  The time cost for diagnosing the cause of an issue can be quite high, especially with these tightly integrated devices that have to be laboriously disassembled for repair and reassembled for test. That's a high cost of high-skilled human labor, when there's a much lower cost in just getting you a new part. It also means they don't need as many employees to execute repairs, nor do they need as much detailed training on repair procedures.
  - akuji1993 8y ago
    Apparently that's not the case, since a lot of skilled third party repair shops can charge you less by disassembling and fixing the issue instead of swapping out parts.
HeadsUpHigh 8y ago
I do. Or rather, I don't care if they want third parties doing repairs or not but it should be the user's choice. All this is cheap talk to increase their profits.

akuji1993 8y ago

I would be fine with Apple doing the repairs themselves. But the fact is, right now, they're not repairing anything. They're swapping out parts without search for cause and charge you a massive amount for the hardware they've swapped. If Apple started doing "Certified Repairs" and actually repair or fix the issue instead of swapping parts every time (there are a lot of problems that can be fixed by cleaning out gunk, swapping a wire etc.), I'd be completely okay with going to an Apple store (or certified partner) to do the repair.

nneonneo 8y ago
The time cost for diagnosing the cause of an issue can be quite high, especially with these tightly integrated devices that have to be laboriously disassembled for repair and reassembled for test. That's a high cost of high-skilled human labor, when there's a much lower cost in just getting you a new part. It also means they don't need as many employees to execute repairs, nor do they need as much detailed training on repair procedures.
- akuji1993 8y ago
  Apparently that's not the case, since a lot of skilled third party repair shops can charge you less by disassembling and fixing the issue instead of swapping out parts.

HeadsUpHigh 8y ago

I do. Or rather, I don't care if they want third parties doing repairs or not but it should be the user's choice. All this is cheap talk to increase their profits.