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If you ask for clarification from a third party and get no response, first escalate through increasingly low-latency communications channels, from email to your
by azernik 8y ago
If you ask for clarification from a third party and get no response, first escalate through increasingly low-latency communications channels, from email to your workplace's chat system to maybe an in-person visit.
If you still don't get a response after escalating as far as you feel comfortable - then that's what you need to report to your manager, so they can do their job and make sure you get the information you need.
- munk-a 8y agoUsually when uncertain about something I'll try and approach it from several angles and batch up a number of questions to send them off in one go so that the person on the other end can answer them more easily and possibly gain extra insight as to what's amiss. But there are some people who are distracted and so when sent a list of five questions one of which is hard, they'll omit the answer to the hardest question... So with them I just resend a response with different wording and just that question. I'm usually not asking these questions of developers and instead communicating with stakeholders but yea, question weaseling is a thing, sometimes accidental, sometimes intentional, but it's good to resolve your question to a definite answer (including "I don't know")