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Maybe I suck at the Socratic method. Maybe the onboarding should be much easier. I think that if people must ask a friend to set up the phone, something has fai
by jacobush 8y ago
Maybe I suck at the Socratic method. Maybe the onboarding should be much easier. I think that if people must ask a friend to set up the phone, something has failed. It should just work and setup should be optional. If you wanted to migrate all your data and settings from a previous phone, you should be able to do that later, without wiping your phone. There's a lot yet to do in UX, not much explored. Apple really owns the "slick" game but they could spend some effort on the next billion customers.
- danaris 8y agoIt doesn't matter how easy a particular procedure is on an iPhone or anything else if the person trying to use it is so scared of technology that they don't even try. I know many people (yes, most of them older) for whom the idea of trying to look at an unfamiliar process on a computer (including smartphones) and see if it's something they can do themselves is just a completely alien idea. If it's not something they're already familiar with, it's Scary Technology Stuff, and they need a Technology Person to handle it for them.