As someone who worked heavily in sales in the telecommunications industry, and having spoken to many customers of all ages. This article is not constructive at

As someone who worked heavily in sales in the telecommunications industry, and having spoken to many customers of all ages. This article is not constructive at all, it's terribly fraught with emotion. The intrusive reminders of WiFi networks? Really, that required an entire paragraph? I can't remember the last time I was interrupted by it, probably because I switched it off on the welcome screen when setting up my device? Nobody knows that they can swipe up or down on the screen? Tell me where Android shows you this during setup and tell that it's not the same with most devices. This article should just be "Smartphones are hard to use". Heck, there are features mentioned in the article that I don't frequently use, that doesn't mean I should nor that Apple has done a bad job at showing me.