4 ms·

Well there are many ways to get there, tap the Tips app that is preinstalled on the home screen on a newly setup iOS device. As I said, it also sends a notifica

by nrb 8y ago

Well there are many ways to get there, tap the Tips app that is preinstalled on the home screen on a newly setup iOS device. As I said, it also sends a notification shortly after device setup directing you there.

bobthepanda 8y ago
I've literally never seen the Tips app. Granted, I haven't had a new device in a while; but I don't recall this being present when I bought my iPhone 7, and it certainly didn't show up when I upgraded to iOS 12 over the weekend. And as someone who has had iOS devices for a while, I'm not sure that I would ever get it, since my first thing is usually to just transfer a backup to my new phone. The point is, devices used to come with a manual that had at least some guidance on how to use a device. It may not have exposed everything, but it told you the basics. Apple, anecdotally, has outsourced this to Google and the kindness of strangers like yourself, to tell me how my device works. And that's the biggest CX failure for me. I've honestly considered switching to Android many times because the iOS premium no longer seems justified in terms of hardware or UX, and at this point the only thing stopping me is my suspicion of Google.
- nrb 8y ago
  Yeah, the Tips app is new in iOS 11. It might have been relegated to some "Preinstalled" app group somewhere or pushed to one of the last pages. It's definitely front and center on new phones now.
  - artimaeis 8y ago
    The Tips app was new as of iOS 9: https://web.archive.org/web/20151204044205/http://www.apple.com/iphone-6s/specs/ https://web.archive.org/web/20151204044205/http://www.apple....
- dkonofalski 8y ago
  It showed up in iOS 9 and gave you both a push notification and a message during the initial update to iOS 9 (whether that was an upgrade on-boarding or a setup as a new device).
deleted 8y ago
[deleted]

4 ms·

Well there are many ways to get there, tap the Tips app that is preinstalled on the home screen on a newly setup iOS device. As I said, it also sends a notifica

by nrb 8y ago

bobthepanda 8y ago
I've literally never seen the Tips app. Granted, I haven't had a new device in a while; but I don't recall this being present when I bought my iPhone 7, and it certainly didn't show up when I upgraded to iOS 12 over the weekend. And as someone who has had iOS devices for a while, I'm not sure that I would ever get it, since my first thing is usually to just transfer a backup to my new phone. The point is, devices used to come with a manual that had at least some guidance on how to use a device. It may not have exposed everything, but it told you the basics. Apple, anecdotally, has outsourced this to Google and the kindness of strangers like yourself, to tell me how my device works. And that's the biggest CX failure for me. I've honestly considered switching to Android many times because the iOS premium no longer seems justified in terms of hardware or UX, and at this point the only thing stopping me is my suspicion of Google.
- nrb 8y ago
  Yeah, the Tips app is new in iOS 11. It might have been relegated to some "Preinstalled" app group somewhere or pushed to one of the last pages. It's definitely front and center on new phones now.
  - artimaeis 8y ago
    The Tips app was new as of iOS 9: https://web.archive.org/web/20151204044205/http://www.apple.com/iphone-6s/specs/ https://web.archive.org/web/20151204044205/http://www.apple....
- dkonofalski 8y ago
  It showed up in iOS 9 and gave you both a push notification and a message during the initial update to iOS 9 (whether that was an upgrade on-boarding or a setup as a new device).
deleted 8y ago
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