A lot of this seems valid. At the same time, I think massive customer misuse/misunderstanding is the reality for almost all widely used software. Maybe I'm pr

A lot of this seems valid. At the same time, I think massive customer misuse/misunderstanding is the reality for almost all widely used software. Maybe I'm projecting, but the "solutions people" at the company where I work have endless horror stories of how "people actually use our software".