3 ms·

The “Tips” feature (Swipe left from home) points you right to the User Guide downloadable from the Books app for the device. It also prompts you with this info

by nrb 8y ago

The “Tips” feature (Swipe left from home) points you right to the User Guide downloadable from the Books app for the device. It also prompts you with this info shortly after you finish setting up the device. It’s a 600+ page manual that describes every single button, gesture, function, menu, for every preinstalled app on the phone. There’s a section that describes most everything that has changed in the newest iOS release.

reaperducer 8y ago
For those for whom "Tips" does not appear when you swipe left on an iDevice, you use this link† to download manuals. (There was no "Tips" when I swiped left on my iPhone, or any of my Macs.) † https://support.apple.com/manuals https://support.apple.com/manuals
- nrb 8y ago
  I also just checked the paper insert that comes with the new iPhone and the first thing at the top of the page is the following: iPhone User Guide Before using iPhone, review the user guide at help.apple.com/iphone. You can also use Apple Books to download the guide (where available) or, to view the user guide on iPhone, use the Safari bookmark. Retain documentation for future reference.
CamperBob2 8y ago
The “Tips” feature (Swipe left from home) I think this is sort of his point. How in the world am I supposed to know to do that?
- nrb 8y ago
  Well there are many ways to get there, tap the Tips app that is preinstalled on the home screen on a newly setup iOS device. As I said, it also sends a notification shortly after device setup directing you there.
  - bobthepanda 8y ago
    I've literally never seen the Tips app. Granted, I haven't had a new device in a while; but I don't recall this being present when I bought my iPhone 7, and it certainly didn't show up when I upgraded to iOS 12 over the weekend. And as someone who has had iOS devices for a while, I'm not sure that I would ever get it, since my first thing is usually to just transfer a backup to my new phone. The point is, devices used to come with a manual that had at least some guidance on how to use a device. It may not have exposed everything, but it told you the basics. Apple, anecdotally, has outsourced this to Google and the kindness of strangers like yourself, to tell me how my device works. And that's the biggest CX failure for me. I've honestly considered switching to Android many times because the iOS premium no longer seems justified in terms of hardware or UX, and at this point the only thing stopping me is my suspicion of Google.
    - nrb 8y ago
      Yeah, the Tips app is new in iOS 11. It might have been relegated to some "Preinstalled" app group somewhere or pushed to one of the last pages. It's definitely front and center on new phones now.
      - artimaeis 8y ago
        The Tips app was new as of iOS 9: https://web.archive.org/web/20151204044205/http://www.apple.com/iphone-6s/specs/ https://web.archive.org/web/20151204044205/http://www.apple....
    - dkonofalski 8y ago
      It showed up in iOS 9 and gave you both a push notification and a message during the initial update to iOS 9 (whether that was an upgrade on-boarding or a setup as a new device).
  - deleted 8y ago
    [deleted]

by nrb 8y ago

reaperducer 8y ago

For those for whom "Tips" does not appear when you swipe left on an iDevice, you use this link† to download manuals. (There was no "Tips" when I swiped left on my iPhone, or any of my Macs.) † https://support.apple.com/manuals https://support.apple.com/manuals

nrb 8y ago
I also just checked the paper insert that comes with the new iPhone and the first thing at the top of the page is the following: iPhone User Guide Before using iPhone, review the user guide at help.apple.com/iphone. You can also use Apple Books to download the guide (where available) or, to view the user guide on iPhone, use the Safari bookmark. Retain documentation for future reference.

CamperBob2 8y ago

The “Tips” feature (Swipe left from home) I think this is sort of his point. How in the world am I supposed to know to do that?

nrb 8y ago
Well there are many ways to get there, tap the Tips app that is preinstalled on the home screen on a newly setup iOS device. As I said, it also sends a notification shortly after device setup directing you there.
- bobthepanda 8y ago
  I've literally never seen the Tips app. Granted, I haven't had a new device in a while; but I don't recall this being present when I bought my iPhone 7, and it certainly didn't show up when I upgraded to iOS 12 over the weekend. And as someone who has had iOS devices for a while, I'm not sure that I would ever get it, since my first thing is usually to just transfer a backup to my new phone. The point is, devices used to come with a manual that had at least some guidance on how to use a device. It may not have exposed everything, but it told you the basics. Apple, anecdotally, has outsourced this to Google and the kindness of strangers like yourself, to tell me how my device works. And that's the biggest CX failure for me. I've honestly considered switching to Android many times because the iOS premium no longer seems justified in terms of hardware or UX, and at this point the only thing stopping me is my suspicion of Google.
  - nrb 8y ago
    Yeah, the Tips app is new in iOS 11. It might have been relegated to some "Preinstalled" app group somewhere or pushed to one of the last pages. It's definitely front and center on new phones now.
    - artimaeis 8y ago
      The Tips app was new as of iOS 9: https://web.archive.org/web/20151204044205/http://www.apple.com/iphone-6s/specs/ https://web.archive.org/web/20151204044205/http://www.apple....
  - dkonofalski 8y ago
    It showed up in iOS 9 and gave you both a push notification and a message during the initial update to iOS 9 (whether that was an upgrade on-boarding or a setup as a new device).
- deleted 8y ago
  [deleted]