People have the same sorts of problems with most non-trivial devices. In the extreme cases mentioned in the article the solution is the same that the author dis

People have the same sorts of problems with most non-trivial devices. In the extreme cases mentioned in the article the solution is the same that the author discovered: some who knows, teaches someone who can benefit. There isn't an obvious solution to this problem in general that wont make the system harder to use for intermediate/expert users.