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Phones are computers now. We can't expect everyone to know AND USE all of the features. Many of the features are obscured on purpose.

• pdimitar 8y ago
  Yes. If any smartphone vendor exposes all of its settings front and center right now, then people would just throw their hands in the air and quit right there and then. I am not overly fond of how Apple does things but they are doing a so-so-okay job trying to pander to the least-common-denominator.
• bootlooped 8y ago
  I thought that when I read, "He (a senior citizen) also thought he had to use the Gmail app to read his Gmail" Like what do you want, an unskippable popup about the difference between email providers and email clients, and instructions on configuring IMAP and SMTP on a 3rd email app? That would only lead to more fear and confusion. The Gmail app is fine.
  • jldugger 8y ago
    One wonders if he meant 'the user did not know that gmail had a browser UI commonly used on desktops'.
  • saagarjha 8y ago
    I believe what the article wants to say is that the built-in Mail app allows setting this up easily, so people should use that.
• headsoup 8y ago
  There is a difference between feature use and phone usability. A lot of people seem to give Apple a pass on usability because Apple are stylish, or the marketing says they're brilliant, or something.