Considering this is going on for several hours now, their SLA is down to at least 99.9 and going down by the hour. Their business SLA is 99.95% (though I have n

Considering this is going on for several hours now, their SLA is down to at least 99.9 and going down by the hour. Their business SLA is 99.95% (though I have no idea what it refers to), so it's quite possible that they are in breach. Still not bad, but 2 incidents like this a year, is usually considered unacceptable for infrastructure service providers.