This has been similar to my experience recently with a package marked as rejected. It's a shitty caught in limbo situation - they refused to acknowledge even t

This has been similar to my experience recently with a package marked as rejected. It's a shitty caught in limbo situation - they refused to acknowledge even the possibility that the delivery service might not have made an honest effort to get into the building, and they wouldn't let me cancel the order without a penalty, but they couldn't tell me where my package was and had no way of contacting the carrier for me to schedule another time for delivery. There also seems to be no policy to automatically retry the next day. All they could do was take my phone number and then the delivery company might call me later if they felt like it. It was very bizarre. Since then I have stopped using free 1-day shipping, because at least in larger buildings UPS and USPS can generally get in fine as they're delivering multiple packages every day. The random small companies that handle the one day shipping seem to be a lot less reliable.